Step 1
Find your invoice number
Use the receipt, invoice, QR label, or shipment message provided when your box was accepted. Support usually needs the invoice number to check shipment status.
Track your package
Check the status of your LOGO Cargo shipment.
Customers can track a balikbayan box or cargo shipment using the official LOGO Cargo tracking tools, invoice number, tracking number, and support channels. The invoice number is the preferred reference when support needs to review a shipment.
Step 2
Check the official tracker
Enter the shipment reference in the tracking tool to view available movement and status details.
Step 3
Contact support if needed
If a status is unclear, contact the branch or customer support team with your shipment reference. For Philippines delivery assistance, call (02) 8396-8887 or +63 930 226 7580.
Short answer
How do I track a LOGO Cargo shipment?
Customers can track a LOGO Cargo shipment using the invoice or tracking number provided when the box is accepted. If tracking has not updated, verify the number first. Updates are usually posted when a shipment moves to the next stage, such as customs processing, deconsolidation, warehouse sorting, hub transfer, dispatch, or delivery.
Tracking can pause during processing
Updates may not appear while a shipment is in customs, deconsolidation, warehouse sorting, or local route scheduling.
Boxes may arrive separately
Multiple boxes from the same shipment can be processed, routed, and delivered separately depending on warehouse and local hub scheduling.
Driver location is not live
The exact real-time delivery truck location is not available through public tracking. Contact the Philippines team for delivery assistance.
Tracking FAQs
Common shipment tracking questions.
How can I track my LOGO Cargo balikbayan box?
Use the invoice number or tracking number in the official LOGO Cargo tracking tool or LOGO Mobile App. Keep your receipt because support normally needs the invoice number to check shipment status.
What does in transit mean?
In transit means the box is moving through the shipment process toward the next facility, hub, warehouse, or delivery stage. Updates may not appear every day while the shipment is being transported or processed.
Why is my box delayed?
Possible reasons include customs processing, deconsolidation, warehouse sorting, weather, ship schedule changes, high shipment volume, destination access, local route scheduling, or peak seasons such as Christmas.
What should I do if tracking has not updated?
Verify the invoice or tracking number first. If the number is correct and the status is still unclear, contact the nearest branch or customer support with the shipment details. Updates are usually posted when the shipment moves to the next stage, such as dispatch, hub transfer, or delivery.
What does deconsolidation mean?
Deconsolidation is the process of sorting and preparing packages for individual delivery after they arrive in bulk. Delivery is usually scheduled after processing is completed and the shipment is ready for dispatch.
Can LOGO Cargo track the delivery truck in real time?
No. The exact real-time location of the delivery truck is not available through public tracking. Customers can contact the Philippines team at (02) 8396-8887 or +63 930 226 7580 for delivery assistance.
Why were only some of my boxes delivered?
Boxes from the same shipment may be processed, transferred, or delivered separately depending on warehouse sorting, routing, local hub processing, and delivery schedules. The remaining boxes should follow once ready for dispatch.
Where is customs clearance handled?
Customs clearance is handled at the port of entry in Manila. After clearance, shipments may move to local hubs for sorting and final delivery.
What if I lost my invoice number?
Contact customer support or the Philippines team at (02) 8396-8887 or +63 930 226 7580 for help locating shipment details. The invoice number is still the preferred reference for tracking.