1
Choose and prepare a box
Use a sturdy balikbayan box, keep it safe to lift, and avoid overloading. Travel boxes are designed for personal travel and are not intended for standard balikbayan box shipping.
Balikbayan box guide
Ship a balikbayan box to the Philippines with official LOGO Cargo support.
Learn how balikbayan box shipping works, what to prepare, what not to pack, current delivery estimates, how pickup and drop-off work, and how to track a box after shipment.
Short answer
What is a balikbayan box?
A balikbayan box is a cargo box used by overseas Filipinos to send personal goods, gifts, household items, and essentials to family and friends in the Philippines. LOGO Cargo provides balikbayan box shipping support through branch services, pickup and drop-off help, tracking, customer assistance, and delivery coordination to Philippine destinations.
Common customer needs
- Choose a box and prepare shipment details.
- Pack items securely and avoid restricted goods.
- Drop off at a branch or ask about pickup support.
- Track the box after it enters the shipment process.
Customer journey
How LOGO Cargo balikbayan box shipping works.
2
Pack only allowed items
Pack personal goods securely, avoid prohibited items, and ask LOGO Cargo before packing gadgets, liquids, medicine, car parts, alcohol, or anything restricted.
3
Book pickup or drop off
Schedule pickup or branch drop-off through the website, LOGO Mobile App, a branch, or customer support. Pickup availability depends on the area and schedule.
4
Keep your receipt
Save the invoice or tracking number after the box is accepted. This number is needed for official tracking and support questions.
5
Track the shipment
Use the official tracking tool or LOGO Mobile App to check status. Contact support if the number is correct but the update is unclear.
6
Delivery in the Philippines
Boxes are delivered to the receiver address after customs, warehouse processing, sorting, and local delivery scheduling. Another receiver may need valid IDs and an authorization letter if the original receiver is unavailable.
Delivery timing
Typical delivery estimates depend on the destination.
Luzon
Typical delivery from the United States or Canada to Luzon is about 40-45 days, depending on current shipping, customs, and local processing conditions.
Visayas
Typical delivery to Visayas is about 40-65 days. Shipments from Manila to Visayas are transported by sea before final local delivery.
Mindanao
Typical delivery to Mindanao is about 60-90 days. Shipments from Manila to Mindanao are transported by sea before final local delivery.
Possible delays
Ship schedules, customs processing, deconsolidation, warehouse sorting, weather, holiday volume, and peak seasons can affect delivery timing.
Packing Guide
Practical guidance for protecting items and preparing a box before branch drop-off or pickup.
Read packing guideProhibited Items
A customer-facing page for restricted and prohibited item guidance before shipment.
Review prohibited itemsTracking
Learn how to check status updates and where to get help with a shipment reference.
Read tracking guideFull FAQ
Review common questions about delivery, pickup, box weight, cancellation, support, and shipment issues.
Open balikbayan box FAQsFAQs
Balikbayan box questions.
How can I send a balikbayan box with LOGO Cargo?
Customers can book a pickup or arrange drop-off through the LOGO Cargo website, LOGO Mobile App, a local branch, or customer support at +1-800-883-1998. The app is helpful but not required.
Is LOGO Cargo balikbayan box delivery door to door?
Yes. LOGO Cargo balikbayan boxes are delivered to the receiver address in the Philippines, subject to current service coverage and delivery conditions.
How long does balikbayan box delivery take?
Delivery time depends on the receiver address and current processing conditions. Typical estimates are 40-45 days for Luzon, 40-65 days for Visayas, and 60-90 days for Mindanao. Ship schedules, weather, customs processing, warehouse processing, and peak seasons can cause delays.
How long does delivery take after the box reaches the Philippines?
After a shipment reaches the Philippines, it may still need customs processing, deconsolidation, sorting, transfer to a local hub, and route scheduling. Local delivery is usually completed within a few days after the shipment is processed and ready for dispatch, but exact dates are not always available.
Can I send multiple balikbayan boxes?
Yes. Customers can send multiple boxes. Boxes from the same shipment may still be processed, routed, or delivered separately depending on warehouse sorting and local delivery scheduling.
Is there a weight limit for a balikbayan box?
Keep the box manageable enough to be lifted and handled safely. If a box is too heavy, extra charges or handling review may be assessed during pickup after the driver checks the shipment. Splitting very heavy contents into more than one box can help reduce damage risk.
Do I need to seal the balikbayan box?
Yes. Seal the box securely before pickup or drop-off. Reinforce the top, bottom, and corners, and make sure sender and receiver details are complete and readable.
What items are prohibited inside a balikbayan box?
Do not pack cash, firearms, illegal drugs, explosives, flammable items, alcohol, medicines without current guidance, car parts, or any illegal, unsafe, restricted, or improperly documented goods. Customers should confirm current guidance with LOGO Cargo before shipping.
How can I track my LOGO Cargo balikbayan box?
Use the invoice number or tracking number in the official LOGO Cargo tracking tool or LOGO Mobile App. Keep your receipt because support normally needs the invoice number to check shipment status.