1
Find your invoice or tracking number
Check the receipt, invoice, QR label, shipment message, or branch paperwork provided when your box was accepted.
Tracking guide
How to track a LOGO Cargo balikbayan box.
Use the official tracking number or invoice number from your receipt to check shipment status and get help when an update needs review.
Short answer
Customers track LOGO Cargo shipments with their invoice or tracking number.
Customers can track a LOGO Cargo shipment using the invoice or tracking number provided when the box is accepted. If tracking has not updated, customers should verify the invoice number first because updates are posted when the shipment moves to the next stage, such as customs processing, deconsolidation, warehouse sorting, hub transfer, dispatch, or delivery.
Step by step
What to do before contacting support.
2
Enter it in the official tracker
Use the LOGO Cargo tracking page or the LOGO Mobile App. Make sure the number is entered exactly as shown.
3
Save your shipment details
Keep the sender name, receiver name, branch, destination, and invoice or tracking number ready in case support needs to review the record.
Status meaning
What does in transit mean?
In transit means the box is moving through the shipment process toward the next facility, hub, warehouse, or delivery stage. It may be traveling between facilities, waiting for a vessel schedule, clearing a process, or moving toward delivery.
Why updates can pause
- Customs processing or deconsolidation.
- Warehouse sorting or local hub transfer.
- Weather, port, or vessel schedule changes.
- High shipment volume during peak seasons.
- Destination access or island-area handling.
What deconsolidation means
Deconsolidation is the process of sorting and preparing boxes for individual delivery after they arrive in bulk.
Partial delivery can happen
Boxes from the same shipment may be delivered separately depending on processing, routing, and local delivery schedules.
Delivery truck location is not live
The exact real-time location of the delivery truck is not available. For Philippines delivery help, call (02) 8396-8887 or +63 930 226 7580.
FAQs
Tracking questions.
How can I track my LOGO Cargo balikbayan box?
Use the invoice number or tracking number in the official LOGO Cargo tracking tool or LOGO Mobile App. Keep your receipt because support normally needs the invoice number to check shipment status.
What does in transit mean?
In transit means the box is moving through the shipment process toward the next facility, hub, warehouse, or delivery stage. Updates may not appear every day while the shipment is being transported or processed.
Why is my box delayed?
Possible reasons include customs processing, deconsolidation, warehouse sorting, weather, ship schedule changes, high shipment volume, destination access, local route scheduling, or peak seasons such as Christmas.
What should I do if tracking has not updated?
Verify the invoice or tracking number first. If the number is correct and the status is still unclear, contact the nearest branch or customer support with the shipment details. Updates are usually posted when the shipment moves to the next stage, such as dispatch, hub transfer, or delivery.
What does deconsolidation mean?
Deconsolidation is the process of sorting and preparing packages for individual delivery after they arrive in bulk. Delivery is usually scheduled after processing is completed and the shipment is ready for dispatch.
Can LOGO Cargo track the delivery truck in real time?
No. The exact real-time location of the delivery truck is not available through public tracking. Customers can contact the Philippines team at (02) 8396-8887 or +63 930 226 7580 for delivery assistance.
Why were only some of my boxes delivered?
Boxes from the same shipment may be processed, transferred, or delivered separately depending on warehouse sorting, routing, local hub processing, and delivery schedules. The remaining boxes should follow once ready for dispatch.
Where is customs clearance handled?
Customs clearance is handled at the port of entry in Manila. After clearance, shipments may move to local hubs for sorting and final delivery.
What if I lost my invoice number?
Contact customer support or the Philippines team at (02) 8396-8887 or +63 930 226 7580 for help locating shipment details. The invoice number is still the preferred reference for tracking.