Shipping and Delivery
10 official answers from the LOGO Cargo knowledge base.
Balikbayan box FAQ
Official LOGO Cargo answers for balikbayan box questions.
Find current guidance for delivery timeframes, pickup, packing, prohibited items, tracking updates, warehouse processing, and support contacts.
Short answer
Most balikbayan box questions need the destination, box status, and invoice number.
LOGO Cargo delivery estimates depend on the receiver location and processing stage. Typical delivery estimates are 40-45 days for Luzon, 40-65 days for Visayas, and 60-90 days for Mindanao. For tracking help, keep the invoice number ready.
Topics
Jump to the answer area you need.
Packing and Box Preparation
6 official answers from the LOGO Cargo knowledge base.
Prohibited and Restricted Items
4 official answers from the LOGO Cargo knowledge base.
Tracking and Delivery Issues
9 official answers from the LOGO Cargo knowledge base.
Support
6 official answers from the LOGO Cargo knowledge base.
FAQ
Shipping and Delivery
How can I send a balikbayan box with LOGO Cargo?
Customers can book a pickup or arrange drop-off through the LOGO Cargo website, LOGO Mobile App, a local branch, or customer support at +1-800-883-1998. The app is helpful but not required.
Is LOGO Cargo balikbayan box delivery door to door?
Yes. LOGO Cargo balikbayan boxes are delivered to the receiver address in the Philippines, subject to current service coverage and delivery conditions.
How long does balikbayan box delivery take?
Delivery time depends on the receiver address and current processing conditions. Typical estimates are 40-45 days for Luzon, 40-65 days for Visayas, and 60-90 days for Mindanao. Ship schedules, weather, customs processing, warehouse processing, and peak seasons can cause delays.
How long does delivery take after the box reaches the Philippines?
After a shipment reaches the Philippines, it may still need customs processing, deconsolidation, sorting, transfer to a local hub, and route scheduling. Local delivery is usually completed within a few days after the shipment is processed and ready for dispatch, but exact dates are not always available.
Can I send multiple balikbayan boxes?
Yes. Customers can send multiple boxes. Boxes from the same shipment may still be processed, routed, or delivered separately depending on warehouse sorting and local delivery scheduling.
Is there a weight limit for a balikbayan box?
Keep the box manageable enough to be lifted and handled safely. If a box is too heavy, extra charges or handling review may be assessed during pickup after the driver checks the shipment. Splitting very heavy contents into more than one box can help reduce damage risk.
Can I use my own box?
Customers may use their own box when it matches an accepted size and is sturdy enough for shipping. Travel boxes are designed for personal travel or check-in luggage and are not intended for standard balikbayan box shipping.
Can I cancel or reschedule a pickup?
Cancellation or rescheduling may be allowed before pickup or processing. Once a shipment has already been picked up, processed, or is in transit, it can no longer be canceled. Contact the branch or email cs@logocargo.com as early as possible.
Do I need to provide the consignee contact number?
Yes. The consignee contact number is required for delivery in the Philippines. Without a receiver contact number, delivery cannot be completed.
What if my box is lost?
Report the issue immediately to cs@logocargo.com with the invoice or tracking number. LOGO Cargo support can review the shipment record and guide the next steps.
FAQ
Packing and Box Preparation
Do I need to seal the balikbayan box?
Yes. Seal the box securely before pickup or drop-off. Reinforce the top, bottom, and corners, and make sure sender and receiver details are complete and readable.
Can I include food items?
Non-perishable food may be packed when it is sealed, properly protected, and allowed by current shipping and customs rules. Do not pack perishable goods or alcohol.
Can I send liquid items?
Liquid items are not recommended because they may leak and damage the box or other contents. Alcohol is not allowed in balikbayan boxes. Customers should ask the branch before packing any liquid or breakable item.
What should I do with fragile items?
Protect fragile items carefully, fill empty spaces, keep heavy items at the bottom, and avoid placing breakable goods near the box edges. Bubble wrap is not allowed and may be removed during processing, so ask the branch about acceptable packing materials before shipment.
Does LOGO Cargo provide packing services?
No. Packing is the sender responsibility. LOGO Cargo handles the shipment after pickup or drop-off, but the sender should pack and secure the box before it is accepted.
Does LOGO Cargo still use black straps?
No. Black straps are no longer used. The sender is responsible for properly packing, sealing, and securing the box before pickup or drop-off.
FAQ
Prohibited and Restricted Items
What items are prohibited inside a balikbayan box?
Do not pack cash, firearms, illegal drugs, explosives, flammable items, alcohol, medicines without current guidance, car parts, or any illegal, unsafe, restricted, or improperly documented goods. Customers should confirm current guidance with LOGO Cargo before shipping.
Can I include gadgets in a balikbayan box?
Gadgets may be allowed only in limited quantities and for personal use. High-value items may be subject to taxes or additional review. Customers should ask LOGO Cargo before packing gadgets or electronics.
Can I put alcohol in the box?
No. Alcohol is not allowed in balikbayan boxes. Remove alcohol and other restricted items before pickup or drop-off to avoid shipment issues.
What should I do if I am unsure whether an item is allowed?
Contact the nearest LOGO Cargo branch or customer support before packing the item. It is safer to ask before pickup than to risk delay, damage, customs issues, or removal from the shipment.
FAQ
Tracking and Delivery Issues
How can I track my LOGO Cargo balikbayan box?
Use the invoice number or tracking number in the official LOGO Cargo tracking tool or LOGO Mobile App. Keep your receipt because support normally needs the invoice number to check shipment status.
What does in transit mean?
In transit means the box is moving through the shipment process toward the next facility, hub, warehouse, or delivery stage. Updates may not appear every day while the shipment is being transported or processed.
Why is my box delayed?
Possible reasons include customs processing, deconsolidation, warehouse sorting, weather, ship schedule changes, high shipment volume, destination access, local route scheduling, or peak seasons such as Christmas.
What should I do if tracking has not updated?
Verify the invoice or tracking number first. If the number is correct and the status is still unclear, contact the nearest branch or customer support with the shipment details. Updates are usually posted when the shipment moves to the next stage, such as dispatch, hub transfer, or delivery.
What does deconsolidation mean?
Deconsolidation is the process of sorting and preparing packages for individual delivery after they arrive in bulk. Delivery is usually scheduled after processing is completed and the shipment is ready for dispatch.
Can LOGO Cargo track the delivery truck in real time?
No. The exact real-time location of the delivery truck is not available through public tracking. Customers can contact the Philippines team at (02) 8396-8887 or +63 930 226 7580 for delivery assistance.
Why were only some of my boxes delivered?
Boxes from the same shipment may be processed, transferred, or delivered separately depending on warehouse sorting, routing, local hub processing, and delivery schedules. The remaining boxes should follow once ready for dispatch.
Where is customs clearance handled?
Customs clearance is handled at the port of entry in Manila. After clearance, shipments may move to local hubs for sorting and final delivery.
What if I lost my invoice number?
Contact customer support or the Philippines team at (02) 8396-8887 or +63 930 226 7580 for help locating shipment details. The invoice number is still the preferred reference for tracking.
FAQ
Support
How do I contact LOGO Cargo customer support?
Customers can call LOGO Cargo customer support at +1-800-883-1998 in the United States, +1-888-721-5298 in Canada, or contact the Philippines team at (02) 8396-8887 or +63 930 226 7580. Support requests and complaints can also be sent to cs@logocargo.com.
Are LOGO Cargo branches open on weekends?
Many LOGO Cargo branches operate on weekends, but hours vary by location. Customers should check the branch page or contact support before visiting because schedules can change by branch, day, and season.
Where should I send a complaint or service issue?
Send service complaints or shipment concerns to cs@logocargo.com and include the sender name, receiver name, branch, invoice or tracking number, and a clear description of the issue.
Is the LOGO Mobile App required?
No. The app is not mandatory. Customers can use the LOGO Cargo website, branch support, or customer service to process shipment needs when they prefer not to use the app.
What is the correct LOGO Cargo app name?
The correct app name is LOGO Mobile. Customers who see LOGO Mobile in the app store are looking at the official app name used for LOGO Cargo services.
Where can I get the form for a balikbayan box?
Customers can complete shipment details through the LOGO Cargo booking page at https://logocargo.com/booking or download the form from the LOGO Cargo website under the Ship a Box section.