1
Bring a valid ID
The sender needs a valid ID, and the branch or app may request more information based on amount, location, or payout method.
Remittance guide
How to send money to the Philippines with LOGO Cargo.
Prepare sender ID, receiver details, current rate and fee information, and the reference number for support.
Short answer
Confirm details before sending.
To send money through LOGO Cargo, use a branch or the LOGO Mobile App when available, provide a valid ID and receiver details, confirm the daily exchange rate and fees for the transaction date, then save the reference number after sending.
Helpful reminders
- Use the recipient's complete legal name.
- Keep receipts and reference numbers.
- Contact support for transaction-specific questions.
2
Enter receiver details carefully
The receiver name must be correct before the money can be claimed. Contact support immediately if a name or amount is wrong.
3
Confirm the daily rate
Exchange rates update daily and cannot be locked in advance. The applicable rate is based on the transaction date and may vary by branch.
4
Share the reference safely
The receiver may need the reference number, sender name, and a valid ID to claim the money. Do not share personal details with suspicious callers.
FAQs
Sending money questions.
How can I send money through LOGO Cargo?
Customers can send money through a LOGO Cargo branch or the LOGO Mobile App, depending on service availability in their location.
What do I need to send money?
Bring a valid ID and complete receiver details. The branch or app may ask for additional information depending on location, amount, and payout method.
How fast is a money transfer?
Many LOGO Cargo remittance transfers are instant or completed within a few minutes, though some transfers may complete within the same day depending on payout method and verification.
What are the current exchange rates and fees?
Exchange rates change daily and may vary by branch or transaction date. Rates cannot be locked in advance; the applicable rate is based on the date of transaction. Fees can depend on amount, service location, and payout method.
What does the receiver need to claim money?
The receiver needs a valid ID, the reference number, and the sender name. Only the registered receiver can claim the money unless LOGO Cargo gives other official instructions.
Can I cancel a remittance?
A remittance may be cancelled only if it has not yet been claimed. Contact customer support or the branch immediately if a correction or cancellation is needed.
Can the exchange rate be locked?
No. The exchange rate is updated daily, so the applicable rate is based on the date of the transaction.
What if the receiver name or amount is wrong?
Contact customer support or the sending branch immediately. Receiver name corrections must be handled before the money can be claimed.